Frequently Asked Questions (FAQ)
🧵 What makes Peshkash shawls special?
Each Peshkash shawl is handcrafted using traditional techniques and ethically sourced materials. We focus on timeless design, quality, and sustainability, every piece tells a story.
📦 How long does shipping take?
- Netherlands: 1–3 business days
- EU countries: 3–7 business days
- International: 7–14 business days Please note these are estimates and may vary based on location and customs.
💳 What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options available at checkout.
🔁 Can I exchange an item?
We do not offer exchanges at this time. If you’d like a different item, please return your original purchase and place a new order once your return is accepted.
🕊️ What is your return policy?
You have 14 days from delivery to request a return. Items must be unused, in original packaging, and include proof of purchase. Visit our Refund Policy for full details.
🎁 Do you offer gift wrapping?
Yes! Our shawls are beautifully packaged, and we offer optional gift wrapping at checkout.
🌍 Do you ship internationally?
Yes, we ship across the EU and select international destinations. Shipping costs and delivery times vary by location.
🧾 Will I be charged customs or import fees?
International orders may be subject to customs duties or taxes. These charges are the responsibility of the customer.
📩 How can I contact you?
For any questions, email us at info@peshkash.eu. We’re happy to help.
